Privacy Policy

Effective Date: June 1, 2026  ·  Last Updated: June 1, 2026

1. Who We Are

PoolStamp (“PoolStamp”, “we”, “us”, or “our”) is operated by Enterprises Auric LC, LLC, a Florida limited liability company.

Contact: support@poolstamp.com

PoolStamp provides a mobile and web application that helps independent pool-service technicians and pool-service companies (“Operators”) log service visits, capture proof-of-service photos, record chemical readings, generate invoices, and send visit summaries to their customers (“End Customers”).

2. Who Uses PoolStamp

Operators are the technicians and companies who create accounts and use the app to run their business. End Customers are the property owners whose pools the Operator services. End Customers do not create PoolStamp accounts — their information is uploaded by the Operator, who is the controller of that information; PoolStamp acts as a processor on the Operator’s behalf.

If you are an End Customer and want a copy of your information or want it deleted, contact your Operator first. We will assist Operators in fulfilling those requests as required by law.

3. Information We Collect

3.1 Information you give us directly

• Account info: name, email address, password (hashed), business name, phone number.
• Customer records you upload: End Customer name, service address, phone, email, pool details, service schedule, and notes.
• Visit data: date/time, chemical readings, equipment readings, repair items, technician notes, completion status.
• Photos: images captured during a visit as proof-of-service.
• Invoices: amounts, line items, paid/unpaid status. PoolStamp does not store payment card information.

3.2 Information collected automatically

• Device and log data: device type, OS version, app version, IP address, crash reports, and basic usage analytics.
• Location data (optional): if you grant location permission, GPS coordinates are captured at the moment of a visit to attach as proof-of-presence. We do not track location in the background.
• Photo EXIF data: photos may include timestamp and GPS coordinates in EXIF metadata.

3.3 Information from third parties

• Email delivery: we use SendGrid to send visit summary emails and account emails. SendGrid receives recipient email addresses and message content.
• Image storage: we use Cloudflare R2 to store photos.
• Route planning: we use Mapbox for route optimization. Addresses are transmitted to Mapbox to compute routes.
• Billing: we use Stripe to process subscription payments. Stripe receives payment card data directly; PoolStamp does not store card numbers.
• Hosting: our servers run on Render with a managed Postgres database.

4. How We Use Information

We use personal information to: create and maintain Operator accounts; provide core PoolStamp features; send transactional emails (visit summaries, password resets, billing notices); improve PoolStamp; and comply with legal obligations and enforce our Terms of Service.

We do not sell personal information. We do not use End Customer data to train AI models, advertise, or for any purpose other than delivering the service the Operator requested.

5. Sharing Information

We share personal information only with:

• Service providers (subprocessors): Render, Cloudflare R2, SendGrid, Mapbox, Stripe, and analytics/crash-reporting providers we may add. Each is bound by a data-processing agreement.
• Legal and safety: when required by law, valid legal process, or to protect rights, safety, or property.
• Business transfers: if PoolStamp is acquired or merged, information may transfer to the successor, subject to this Privacy Policy.

We do not share data with advertisers or data brokers.

6. Data Retention

• Operator account data: retained while your account is active and for up to 90 days after deletion, then permanently removed.
• End Customer records and visit history: retained for as long as the Operator maintains an active account, or until the Operator deletes the record.
• Logs and analytics: retained for up to 24 months.
• Backups: rolling encrypted backups kept up to 30 days.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information; object to or restrict certain processing; or withdraw consent. To exercise these rights, email support@poolstamp.com. We will respond within the timeframes required by applicable law (typically 30 days).

California (CCPA/CPRA): California residents have the right to know, delete, correct, and opt out of “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising.

8. Security

We use TLS in transit for all API and web traffic; bcrypt password hashing; JWT access tokens with short expiry and rotating refresh tokens hashed at rest; role-based access controls; and principle-of-least-privilege staff access. No system is perfectly secure. If we detect a breach that affects you, we will notify you as required by law.

9. Children

PoolStamp is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, email support@poolstamp.com and we will delete it.

10. International Transfers

PoolStamp is operated from the United States. If you access PoolStamp from outside the U.S., your information will be transferred to and processed in the U.S.

11. Changes to This Policy

We will post the updated policy at poolstamp.com/privacy and update the “Last Updated” date. If we make a material change, we will give Operators reasonable advance notice by email or in-app message.

12. Contact

Enterprises Auric LC, LLC
Florida
Email: support@poolstamp.com