Privacy Policy

1. Who We Are

PoolStamp (“PoolStamp”, “we”, “us”, or “our”) is operated by Enterprises Auric LC, LLC, a Florida limited liability company.

Contact: info@poolstamp.com

PoolStamp provides a mobile and web application that helps independent pool-service technicians and pool-service companies (“Operators”) log service visits, capture proof-of-service photos, record chemical readings, generate invoices, and send visit summaries to their customers (“End Customers”).

2. Who Uses PoolStamp

Operators are the technicians and companies who create accounts and use the app to run their business. End Customers are the property owners whose pools the Operator services. End Customers do not create PoolStamp accounts — their information is uploaded by the Operator, who is the controller of that information; PoolStamp acts as a processor on the Operator’s behalf.

If you are an End Customer and want a copy of your information or want it deleted, contact your Operator first. We will assist Operators in fulfilling those requests as required by law.

Website visitors are people who browse poolstamp.com, use our free calculators, request a demo, or join a waitlist. Section 3.4 explains what we collect when you do.

3. Information We Collect

3.1 Information you give us directly

• Account info: name, email address, password (hashed), business name, phone number.
• Customer records you upload: End Customer name, service address, phone, email, pool details, service schedule, and notes.
• Messaging consent records (if texting is enabled): the mobile number confirmed by the recipient, consent or confirmation timestamps, opt-out status, the disclosure shown at sign-up, and related audit details needed to honor STOP/HELP requests and prove consent.
• Visit data: date/time, chemical readings, equipment readings, repair items, technician notes, completion status.
• Photos: images captured during a visit as proof-of-service.
• Invoices: amounts, line items, paid/unpaid status. PoolStamp does not store payment card information.
• Website forms: if you request a demo, we collect your name, work email, mobile phone number, and company. If you use our ROI or route-profitability calculator, we collect your email address and the numbers you enter so we can send you the report. If you join a waitlist, we collect your email address.

3.2 Information collected automatically

• Device and log data: device type, OS version, app version, IP address, crash reports, and basic usage analytics.
• Identifiers: internal user account ID and app installation identifier. On Android devices we may collect the Android Advertising ID if permitted by device settings; on iOS we use only an internal installation identifier (no IDFA).
• Product activity: signups, logins, imports, route creation, visit starts and completions, receipt sends, invoice actions, feature usage, trial milestones, plan-selection events, and similar activity used to operate PoolStamp, improve the product, and determine eligibility for trial extensions or other account offers.
• Location data (optional): if you grant location permission, GPS coordinates are captured at the moment of a visit to attach as proof-of-presence. We do not track location in the background.
• Photo EXIF data: photos may include timestamp and GPS coordinates in EXIF metadata.

3.3 Information from and shared with service providers

• Email delivery and contact records: we use Brevo to send visit summary emails, portal magic-link emails, account emails, and the calculator reports you request. Brevo receives recipient email addresses and message content. We also keep contact records in Brevo for (a) people who request a demo, including the phone number they enter; (b) calculator users who tick the box to receive PoolStamp emails; (c) waitlist sign-ups; and (d) Operators. For Operators, those records include the plan and subscription status we receive from Stripe and account milestones such as sign-up date, email verification, onboarding progress, first customer, first visit, first receipt, last activity, language, and role. We use them to send onboarding, account, and (where you have agreed) marketing emails. We do not text numbers collected through the demo form unless you separately agree to receive texts.
• Image storage: we use Cloudflare R2 to store photos.
• Route planning: we use Mapbox for route optimization. Addresses are transmitted to Mapbox to compute routes.
• Billing: we use Stripe to process subscription payments. Stripe receives payment card data directly; PoolStamp does not store card numbers.
• SMS delivery and compliance: if texting is enabled, we use Signal House to send service notifications and process reply keywords such as STOP, START, YES, NO, and HELP. This provider receives recipient phone numbers, message content, delivery metadata, and opt-out/help replies.
• Hosting: our servers run on Render with a managed Postgres database.
• Website analytics: Google Analytics 4 and Plausible Analytics, loaded only if you accept analytics cookies. See Section 3.4.

3.4 Website cookies, analytics, and your choices

When you first visit poolstamp.com, we ask whether you accept analytics cookies. Until you accept, no analytics or advertising tools load. You can change your choice at any time with the Cookie settings link in the site footer.

• Strictly necessary (always on): the ps_consent cookie remembers your cookie choice and the ps_lang cookie remembers your language. Neither is used for analytics or advertising.
• Visit source (always on): when you arrive, your browser stores a note in local storage of how you found us: the referring site, the page you landed on, and any campaign tags in the link (such as UTM parameters or ad click IDs). It stays in your browser and reaches us only if you submit a form or sign up, so we can tell which channels bring us customers. You can remove it by clearing this site’s data in your browser.
• Calculator inputs: the route-profitability calculator saves the numbers you enter in your browser’s local storage so they are still there when you come back.
• Analytics (only if you accept): Google Analytics 4 sets _ga cookies and records the pages you view, how you arrived, your approximate location, and your device and browser. We have Google Signals and related advertising features turned on, which lets Google associate your visits with a signed-in Google account across devices. See how Google uses information from sites or apps that use its services and Google’s Privacy Policy. You can also block Google Analytics with Google’s opt-out browser add-on. Plausible Analytics counts visits without cookies and without collecting personally identifiable information.
• Fonts and badges: page text uses Google Fonts, and the App Store badge is served by Apple. To display them, your browser sends your IP address to Google and Apple. We do not use them to set cookies.

Do Not Track and Global Privacy Control. There is no agreed standard for browser “Do Not Track” signals, so our website does not respond to them. We do honor Global Privacy Control (GPC): if your browser sends a GPC signal, we treat it as declining analytics cookies and as a request to opt out of the sale or sharing of your personal information, and Google Analytics does not load.

4. How We Use Information

We use personal information to: create and maintain Operator accounts; provide core PoolStamp features; send transactional emails and optional service text messages; send calculator reports you request; respond to demo requests; send onboarding emails and, where you have agreed, marketing emails; maintain messaging consent, confirmation, and opt-out records; support trials and account recovery; measure activation, retention, reliability, feature usage, and which marketing channels bring us customers; improve PoolStamp; prevent abuse; comply with legal obligations; and enforce our Terms of Service.

We may use End Customer Data and product activity to generate aggregated or de-identified operational insights, such as import quality, route-volume patterns, feature adoption, churn risk, or broad service-market trends. We do not sell personal information for money, and we do not use identifiable End Customer Data to train third-party AI models. End Customer Data is never used for advertising. If you accept analytics cookies on our website, the Google Analytics data described in Section 3.4 may count as “sharing” for cross-context behavioral advertising under California law; Section 7 explains how to opt out.

5. Sharing Information

We share personal information only with:

• Service providers (subprocessors): Render, Cloudflare R2, Brevo, Mapbox, Stripe, Signal House, Apple Push Notification service, Firebase Cloud Messaging, Sentry, Plausible, and Google (Analytics and Fonts). Each is bound by a data-processing agreement or equivalent terms.
• Legal and safety: when required by law, valid legal process, or to protect rights, safety, or property.
• Business transfers: if PoolStamp is acquired or merged, information may transfer to the successor, subject to this Privacy Policy.

Apart from Google Analytics on our website, as described in Section 3.4 and only if you accept analytics cookies, we do not share personal information with advertisers or data brokers. If PoolStamp later creates a data-cooperative, benchmarking, or market-insight product, it will be built around aggregation, de-identification, access controls, and deletion processes, and we will update this Privacy Policy before using identifiable personal information for any materially new purpose.

6. Data Retention

• Operator account data: retained while your account is active and, after you delete your account, for up to 7 years — or longer where applicable law requires it. Deleting your account deactivates it rather than erasing it, so that you can reactivate later; see Section 7 for how to request full erasure instead.
• Trial account data: retained during the trial and, if the trial expires or is abandoned, for a limited period to support account recovery, billing questions, abuse prevention, product analytics, and conversion measurement.
• End Customer records and visit history: retained for as long as the Operator maintains an active account, until the Operator deletes the record, or while we have a legitimate operational, legal, security, backup, audit, or product-improvement need to retain a limited dormant copy.
• Dormant data store: if an Operator cancels, churns, or stops using PoolStamp, we may move customer records, visit history, import records, and product activity into a separate internal data store with restricted access. We use that store for account restoration, legal/audit needs, security investigations, product analytics, and aggregated or de-identified insights. We honor applicable deletion requests and remove or de-identify records when retention is no longer justified.
• Website leads: demo, calculator, and waitlist contact records are kept until you unsubscribe or ask us to delete them, or until they are no longer useful to us.
• Logs and analytics: retained for up to 24 months.
• Backups: rolling encrypted backups kept up to 30 days.

7. Your Rights

You have control over your information. Depending on where you live, you can ask us to give you a copy of what we hold, fix something that’s wrong, delete your account and associated records, limit how we process your data, or pull back any consent you previously gave. Email info@poolstamp.com and we’ll handle it within the timeframe applicable law requires — usually 30 days.

In-app account deletion: Operators can delete their account directly within the PoolStamp app: go to Settings → Account → Delete Account. This deactivates your account and signs you out everywhere. It does not permanently erase your data: we keep your account data and the associated End Customer records so you can pick up where you left off if you come back. Reactivating is covered in our Terms.

If you want your data actually gone, email info@poolstamp.com and ask for full deletion. We’ll process it within 30 days. That is a separate request from deleting your account in the app, and it is the one to use if erasure — not deactivation — is what you want.

Cookies: you can withdraw or change your cookie choice at any time with the Cookie settings link in the site footer. Declining stops analytics from loading on future page views. To also remove cookies already set, clear this site’s cookies in your browser.

Marketing: we may use retained account data to send you relevant communications about PoolStamp. You can unsubscribe from any of them at any time using the link in the message, or by emailing info@poolstamp.com.

California (CCPA/CPRA): If you’re a California resident, you can ask us what personal information we hold about you, ask us to correct or delete it, and opt out of its sale or sharing. We do not sell personal information for money. If you accept analytics cookies, the Google Analytics data described in Section 3.4, including Google Signals, may be considered “sharing” for cross-context behavioral advertising. To opt out, choose Decline in the cookie banner or under Cookie settings in the site footer, or turn on Global Privacy Control in your browser. You can also email info@poolstamp.com. We will not treat you differently for exercising any of these rights.

8. Security

Every connection between your device and PoolStamp is encrypted in transit. Passwords are stored as one-way hashes and are never recoverable in plain text. Session tokens expire quickly and rotate automatically. Staff access to customer data follows a need-to-know model. No software is completely immune to failure — if we ever discover an incident that puts your information at risk, we will notify you as required by law.

9. Children

PoolStamp is designed for adult pool service professionals. We do not knowingly collect personal information from children under 13 (as defined by the U.S. Children’s Online Privacy Protection Act) or under 16 (as defined by GDPR for users in the EEA/UK). If you believe a child has provided us information, email info@poolstamp.com and we will delete it.

10. International Transfers

PoolStamp’s infrastructure runs on U.S.-based servers. If you use PoolStamp from another country, the information you provide — including account details and customer records — will be stored and processed in the United States under U.S. law.

11. Changes to This Policy

We will post the updated policy at poolstamp.com/privacy and update the “Last Updated” date. If we make a material change, we will give Operators reasonable advance notice by email or in-app message.

12. SMS / Text Messaging

PoolStamp SMS/text notifications are optional and are not required as a condition of any purchase or service. When an End Customer opts in, we use the mobile phone number and related consent, confirmation, and opt-out records solely to send pool-service notifications, verify consent, honor STOP/HELP/START requests, and comply with carrier and legal requirements. We do not sell, rent, or share your mobile opt-in information, consent records, or phone number with third parties or affiliates for their own marketing or promotional purposes. Message frequency varies; message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Carrier is not liable for delayed or undelivered messages.

13. Contact

Enterprises Auric LC, LLC
Florida
Email: info@poolstamp.com