For customers who prefer text to email — or who have stopped checking email — PoolStamp can send a short SMS after each visit with a link to the full receipt. The link opens the customer portal where they can see the photos, chemicals, and repair items.
Enabling SMS
Enabling SMS takes two things, and both are required before any customer gets a text:
- You turn SMS on for the account. In settings, turn on visit-complete SMS when it is available for your account. PoolStamp sends through Signal House; there is no separate SMS provider signup on your side.
- Each customer opts in individually. The account toggle does not text anyone by itself. Every customer must confirm SMS consent before their first receipt SMS — see SMS opt-in and consent for the full flow.
Once SMS is enabled, the visit completion flow checks each customer's phone field and consent status. If the number is a valid US/CA mobile number and the customer is confirmed, an SMS is sent in addition to the email.
What the SMS contains
The message is intentionally short — under 160 characters whenever possible — and includes:
- Greeting with the customer's first name in their language
- A line confirming who serviced the pool
- A short link to the visit detail in the customer portal
That's it. We don't send chemical lists or photos in the body; the link delivers the full detail.
Phone number format
PoolStamp accepts US and Canadian phone numbers in common formats (555-123-4567, 5551234567, +15551234567) and normalizes them internally.
If a number cannot be normalized to a valid US/CA mobile number, SMS is skipped for that customer.
Costs
SMS costs are bundled into your PoolStamp subscription for the current product — there is no per-message charge in the app.
Disabling SMS for one customer
A customer can opt themselves out at any time by replying STOP to any message. That reply is honored immediately and permanently — PoolStamp records the opt-out against their profile, sends the carrier-mandated confirmation, and sends them no further texts. You do not need to do anything, and you cannot text them again unless they opt back in themselves with START.
On your side there is no per-customer "SMS opt-out" toggle. To stop texting a specific customer while keeping their email receipts on, clear their phone field. Their consent status is always visible on the customer's detail page in the web admin.