Update your billing card

PoolStamp bills via Stripe, so card management lives in Stripe's customer portal. You get to it from PoolStamp with one tap.

How to update

1. Sign in to app.poolstamp.com
2. Settings → Billing → Manage payment methods
3. You'll bounce to Stripe's hosted billing portal — fully encrypted, never sees your card number
4. Add a new card, set it as default, or remove an old one
5. Close the tab when done — changes apply immediately

Adding a backup card

If your business credit card sometimes hits its limit, add a personal card or business debit card as a backup. Stripe will try the default card first; if it fails, it tries each backup in order before marking the subscription as past-due.

When a payment fails

• Stripe reports the failure and PoolStamp moves the subscription into Past due
• You get an email after the first failure with a link back to billing
• Your PoolStamp account stays active during the retry window
• If the issue stays unresolved, PoolStamp's dunning flow can freeze access until billing is fixed

Past due → resolved

Add a working card via the billing portal. When Stripe reports a successful payment, your account returns to Active.

Cancellation vs failed payment

These are different states:

• Failed payment = card declined, account may enter a dunning state, can be resolved by updating the card
• Cancellation = you explicitly cancelled. Account stays active until end of current billing period, then closes

You can resume from either state.

Annual billing

Annual billing is available from the self-serve subscribe flow. The annual base price is 15% off the monthly base; per-pool overage still bills monthly.