Update your billing card

PoolStamp bills via Stripe, so card management lives in Stripe's customer portal. You get to it from PoolStamp with one tap.

How to update

1. Sign in to app.poolstamp.com
2. Settings → Billing → Manage payment methods
3. You'll bounce to Stripe's hosted billing portal — fully encrypted, never sees your card number
4. Add a new card, set it as default, or remove an old one
5. Close the tab when done — changes apply immediately

Adding a backup card

If your business credit card sometimes hits its limit, add a personal card or business debit card as a backup. Stripe will try the default card first; if it fails, it tries each backup in order before marking the subscription as past-due.

When a payment fails

• Stripe automatically retries the card 3 times over 7 days
• You get an email after the first failure ("payment failed; we'll try again")
• Your PoolStamp account stays active during the retry window
• If all retries fail, your account moves to Past due state — you can still sign in but new visits can't send receipts until you update the card

Past due → resolved

Add a working card via the billing portal. The next retry succeeds, and your account is back to Active within minutes.

Cancellation vs failed payment

These are different states:

• Failed payment = card declined, account paused, can be resolved by updating the card
• Cancellation = you explicitly cancelled. Account stays active until end of current billing period, then closes

You can resume from either state.

Annual billing

If you want to pay annually for a small discount, reply to a PoolStamp email or use Contact support. We'll set up an annual subscription on Stripe for you. (Self-serve annual is on the Phase 2 roadmap.)