Refunding a payment

PoolStamp supports refunds through the PoolStamp admin when available for your account, or directly in your connected Stripe dashboard. If you do not see the refund action in PoolStamp yet, contact PoolStamp support and we will help you complete the refund path.

What to send support

Reply to your welcome email (or use poolstamp.com/support) with:

• Customer name
• Visit date (or invoice number)
• Refund amount (full or partial)
• Brief reason (for your records — not shared with the customer)

We'll confirm by email once Stripe has accepted the refund. The money lands back on the customer's card within 5–10 business days, depending on their bank.

What changes inside PoolStamp after a refund

For now, PoolStamp does not automatically flip the visit/invoice status to "Refunded" when a refund is processed. We're shipping that webhook handler in a follow-on release. Until it lands:

• The visit/invoice will still show as Paid in your dashboard.
• Your monthly revenue report will not automatically subtract the refunded amount.
• If you have QuickBooks Online connected, the QBO invoice does not receive an automatic refund receipt — record it in QBO manually.

We track refund-support requests and recommend reconciling refunds in Stripe and QuickBooks until automated refund-status sync is available.

Disputes vs refunds

If a customer disputes a charge with their bank rather than asking you for a refund, the dispute is handled through your connected Stripe account. PoolStamp surfaces the visit's proof artifacts (photos, GPS check-in, chemical log) so your evidence is easier to find when responding.

Why this isn't fully automated yet

PoolStamp's launch payment model uses Stripe Connect/operator-owned accounts. Payments are not held by PoolStamp. Refund automation and status sync may continue to improve after launch; until then, Stripe and PoolStamp support are the reliable fallback paths.