Plan changes are self-serve from Settings → Billing → Change plan. This page covers what happens to your subscription and access when you switch.
Upgrade (Starter → Team, Team → Pro)
Effective immediately. Stripe prorates the remainder of the current billing period, so you pay only the difference for the days left. Your tech seat cap jumps to the new plan's included number the moment the change lands, so you can invite more techs right away.
Downgrade (Pro → Team, Team → Starter)
Effective at the end of the current billing period — you keep your paid seats through the day you already paid for. When the new period starts, your tech cap steps down. If you have more active techs than the new cap allows, you enter a 7-day soft grace period (see the "Over your seat cap" banner) before invites are blocked.
Adding tech seats without upgrading
At $49/mo per extra tech, add-on seats are cheaper than a full plan bump when you're only a seat or two over. From Settings → Team → Add seats you can add and pay for the seats without changing your plan. Add-on seats prorate on the same schedule as an upgrade.
Removing tech seats
Removing a teammate from Team → Members frees a seat at the end of the billing period. Stripe credits the unused portion of the seat's month to your next invoice.
Annual vs monthly
Annual plans (15% off) are settled at the start of the annual term. Switching from monthly to annual on renewal is available; switching mid-term requires contacting support so we can refund the remaining monthly and start the annual clean.
What happens if a plan change fails to charge
Stripe retries the charge up to 4 times over 7 days. During retries your plan stays on the old tier and the change is pending. Once the charge succeeds, the new plan takes effect. If all retries fail, the change is discarded and the old plan continues; you'll see a "Payment issue" banner on the dashboard.