Accept online payments by connecting your own Stripe account via Stripe Express.

Connect your Stripe account

To accept card payments from customers, you connect your own Stripe account to PoolStamp. PoolStamp uses Stripe Connect so charges flow directly through your account — PoolStamp never holds your revenue.

What you need

A PoolStamp operator account
A US bank account (Stripe collects this during onboarding)
About 5 minutes for the Stripe Express setup flow

How to connect

Sign in to app.poolstamp.com.
Go to Integrations in the left sidebar.
Click Connect Stripe.
Stripe opens a hosted onboarding page — enter your business details and bank information there.
When Stripe confirms your account, you are returned to PoolStamp and the Integrations page shows Connected.

That is all. Once connected, PoolStamp can add a Pay now button when invoice payments are enabled and the invoice or visit has an amount. Customer payments deposit into your Stripe account on Stripe's standard payout schedule.

When the Pay-now button appears

The Pay-now button is added to the visit receipt only when all three are true:

Your Stripe account is connected and active.
The invoice or completed visit has an amount.
The Stripe service is reachable.

If the price is missing, the receipt is still sent — just without the button.

Where the money goes

Payments go directly to your connected Stripe account. PoolStamp does not collect or hold funds. Stripe's standard payout schedule (typically 2 business days for US accounts) applies.

Fees

Card processing fees follow Stripe's published rates (2.9% + 30¢ for typical US cards). PoolStamp does not take a separate cut of customer payments.

Disputes and chargebacks

If a customer disputes a charge with their bank, handle the dispute in Stripe and use the related PoolStamp visit record for photos, GPS check-in, and chemical logs.

Refunds

Refunds are initiated from the PoolStamp admin or directly from your Stripe dashboard. See the separate refund article for step-by-step instructions.

Disconnecting Stripe

To disconnect, go to Integrations and click Disconnect. Existing completed payments are not affected. The Pay-now button stops appearing on new receipts immediately.