Most users never need this. If the mobile app or web admin crashes, send support enough detail to find the matching error report quickly.
What Sentry is
Sentry is the crash-reporting service PoolStamp uses to capture unexpected errors when it is configured for the running app. Reports are limited to debugging context such as stack traces, release/environment details, and non-sensitive identifiers. We do not send customer photos or chemical readings as crash-report attachments.
What to include in the support email
- The action you were doing when it crashed ("adding a new customer with a comma in the name", etc.).
- Whether it repeats. If you refresh and try the same action, does it crash again? A repeatable crash gets top priority.
- The app surface: iOS, Android, web admin, or customer portal.
- The approximate time it happened and the email you used to sign in.
- A screenshot if the UI showed anything odd before the crash.
Turning off telemetry
There is no self-serve crash-report toggle in the current app. If you have a privacy concern, contact support before sending a bug report and we will handle it manually.
What we do with the report
Support uses the time, account, surface, and steps you provide to find the matching error, route it to engineering, and close the loop with you.
Data retention
Crash-report retention and subprocessors are covered in the PoolStamp privacy policy.