Delete your account

Account deletion closes your PoolStamp account, signs out every active session, cancels active billing when Stripe is reachable, and hides your business data from normal product use.

What "deletion" means

Your operator account is soft-deleted
Your active customer records are hidden from normal product use
Your sessions are revoked so the account stops working immediately
Visits, photos, invoices, route plans, and other service records are retained during the reactivation window
QuickBooks Online records are not deleted. Disconnect QBO before deletion if you want to clean up the QBO side; you still need to delete those records inside QuickBooks
Stripe records of past payments are not deleted (Stripe retains those for tax / regulatory reasons)
Your team members lose access immediately
Your account email cannot be reused during the reactivation window

How to delete

Sign in to app.poolstamp.com
Settings → Account → Delete account
Re-enter your password to confirm
Type the word DELETE in the confirmation box
Tap Delete account
You get a confirmation email (in case it wasn't you), then you're signed out

Before deleting

Export your data first: Reports → Export → All customers / visits / invoices (CSV). Save it somewhere safe
Export your data first — deletion immediately removes normal account access
Check your Stripe subscription after deletion if Stripe was unavailable during the cancellation attempt
Disconnect QBO if you want to clean up the QBO side too

Recovering a deleted account

You can reactivate a deleted account for 90 days by signing in with the same email and password and following the reactivation prompt. After 90 days, self-serve reactivation is no longer offered.

GDPR / CCPA requests

If you need a formal data-portability export or a "right to be forgotten" deletion (different from the in-app delete), reply to a PoolStamp email or use Contact support with the subject "GDPR request" or "CCPA request". We'll respond within the legal window (30 days GDPR, 45 days CCPA).